Operational expertise: Access to operational best practice that would be too difficult or time consuming to develop in-house.

Capacity management: An improved method of capacity management of services and technology where the risk in providing the excess capacity is borne by the supplier.

Catalyst for change: An organization can use an outsourcing agreement as a catalyst for major step change that can not be achieved alone. The outsourcer becomes a Change agent in the process.

Reduce time to market: The acceleration of the development or production of a product through the additional capability brought by the supplier.

COM modification: The trend of standardizing business processes, IT Services and application services enabling businesses to intelligently buy at the right price. Allows a wide range of businesses access to services previously only available to large corporations.